Top 10 Tech Trends

What will rule the technology scene of hospitality in 2023?

- Bindu Gopal Rao

From Big Data to Cloud, Artificial Intelligence to Touchless Technology, the hospitality industry is increasingly dependent on technology to deliver a superlative experience to guests. Experts weigh in on what will make waves F in 2023.

1 ADVANCED PROPERTY MANAGEMENT SYSTEM (PMS)

Today, it is very important to manage working capital and key performance indicators (KPIs) on time.

"New age PMS makes it easy to monitor inventory levels, and manage budgets, debtors and creditor payments, response times to enquiries received and acted upon actively not retrospectively after the guest has checked out and not while the guest stays at the property. The automation of such features puts a lot less workload on the current staff and monitoring of such processes has become very simple for management," says Abhilash K Ramesh, Executive Director, Kairali Ayurvedic Group.

2 INCREASING USE OF ARTIFICIAL INTELLIGENCE

Artificial Intelligence (AI) is transforming the way hospitality companies operate by expanding the options for delivering seamless hotel experiences while also driving growth and optimizing revenue.

Vibhas Prasad, Director, Leisure Hotels Group, says, "Al has the potential to improve the customer experience and boost guest satisfaction. Interpreting important data more accurately and efficiently and automating everyday tasks helps the hotel team to focus on giving the best service possible, and improving the overall guest experience. It can reduce human intervention in everyday tasks that go into running a hotel, which then will lead to less human error, save money, and allow the delivery of top-notch services. Al can improve in upselling and cross-selling by improving visitor profiles based on their history, value, preferences, and satisfaction. It can also assist in providing multilingual services to guests from different nations who speak a range of languages.