Will Guests Opt-Out Of Housekeeping?
Hotelier India|October 2021
This could help mid-scale and economy hotels reduce operating costs while meeting a growing guest demand for contactless travel
Vinita Bhatia
Will Guests Opt-Out Of Housekeeping?

Housekeeping in hotels was traditionally a back-of-thehouse or behind-the-scenes process. However, the pandemic has brought it front and center. Today, hotels proudly flaunt their hygiene practices prominently to assure guests that they are primed for business, while keeping safety as the focal point.

On the occasion of International Housekeepers Week, which was celebrated from 12th to 18th September, 2021, Vinita Bhatia spoke to Dibyajyoti Majumder, Executive Housekeeper, The Westin Gurgaon to understand how the role and function of housekeeping has changed in today’s era.

Adhering to social distancing norms and keen to limit contact, are guests less inclined to allow hotel staff entry into their room, without their express permission?

About 90% of guests are opting for more frequent cleaning and sanitisation in their room. Guests, in fact, are very curious and interested to know how their room is cleaned, how often it’s cleaned and who is responsible for maintaining a safe environment, especially post-pandemic.

How does this affect the housekeeping duties during the limit of their stay?

We have enforced elevated precautionary operational protocols toensure that the latest guidelines on heightened sanitation practices, hygiene and clinical cleaning are met. This includes usage of specialised products, colour coded dusters for cleaning different surfaces and proper PPE equipment for associates as per brand protocols while maintaining safe distance while interaction.

Esta historia es de la edición October 2021 de Hotelier India.

Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.

Esta historia es de la edición October 2021 de Hotelier India.

Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.

MÁS HISTORIAS DE HOTELIER INDIAVer todo
A Match Made in India
Hotelier India

A Match Made in India

Director General of Tourism Mugdha Sinha's grand vision for wedding tourism...

time-read
6 minutos  |
November 2024
Tee Off in Style
Hotelier India

Tee Off in Style

Hoteliers are giving golfing facilities a boost even as they offer putting greens that make the sport popular.

time-read
4 minutos  |
November 2024
Bespoke Getaways: What Makes Them Desirable?
Hotelier India

Bespoke Getaways: What Makes Them Desirable?

Boutique hotels are increasingly becoming the first choice among discerning guests as they provide meaningful breaks.

time-read
5 minutos  |
November 2024
Why Western Couples are Choosing India for Their Big Day?
Hotelier India

Why Western Couples are Choosing India for Their Big Day?

Decoding the reason, and how to cater to them...

time-read
2 minutos  |
November 2024
Blending Tradition with Innovation
Hotelier India

Blending Tradition with Innovation

The balance of honouring tradition while adding a dash of modern flair is what keeps the culinary scene fresh and exciting...

time-read
3 minutos  |
November 2024
DON'T THINK, OUTSIDE THE BOX
Hotelier India

DON'T THINK, OUTSIDE THE BOX

The oft-quoted maxim, \"Think out of the box!\" does little to encourage creativity or innovation and often is their enemy.

time-read
3 minutos  |
November 2024
Putting the Wow into Weddings
Hotelier India

Putting the Wow into Weddings

As hotels become the preferred venue choices for weddings, the industry is certainly shaking things up.

time-read
6 minutos  |
November 2024
Innovation Is Not an Option but a Necessity
Hotelier India

Innovation Is Not an Option but a Necessity

Emphasizing the need for the Indian hospitality sector to innovate and disrupt itself in the current transformative period.

time-read
4 minutos  |
November 2024
Why Marriott built its GCC in India?
Hotelier India

Why Marriott built its GCC in India?

Drew Pinto, Executive Vice President and Chief Revenue & Technology Officer of Marriott International, tells Hotelier India all about finding the best talent in India...

time-read
5 minutos  |
November 2024
FROM POTENTIAL TO POWERHOUSE
Hotelier India

FROM POTENTIAL TO POWERHOUSE

In an exclusive and candid interview with Hotelier India, Gajendra Singh Shekhawat, India's Minister of Culture and Tourism, speaks about how tourism and hospitality will power India's economy by 2047.

time-read
8 minutos  |
November 2024