Lessons From The Most Unexpected Place!

As corporate professionals, or even as professionals working in the advertising industry, we are always on the lookout for learnings.

- Shradha Agarwal

I am no different. From dealing with clients to handling everyday situations within my family, there are little nuggets that I find every day and imbibe them in my life.

My latest bit of epiphany came to me in the unlikeliest of places – the hospital.

In the last couple of months, I have visited the hospital a couple of times - sometimes in person and sometimes as guest. The silver lining, strangely, was this learning. Being hospitalized is all about recuperating, but it does give one a lot of time to think and reflect. And that’s just what I did.

Hospitals have come a long way from being centers of treatment, to experiential hospitality centers. Which makes me question, what triggers this? Cool ideas? Amazing ambience? Or word-class experiential facilities - not only for the patient, but for the guest and attendants, too?