Employing user experience design is crucial for organizations to engage consumers effectively.
The digital revolution has launched a new era of business—society and technology. We have never seen such influence on human behaviour than the combined effect of digital technology. The technological advancement is enhancing the nature of businesses and the nature of consumers. User experience is one of the driving forces of technology, which can make or break your digital business. Earlier we used to do market research for business strategies that leads us to know the trends in customer behaviour and what they are likely to buy. But, user experience helps us know the individual behaviour of users, how they see the product or how a product fits people’s expectations. One cannot decide without talking to users or developing user personas that we need for our business.
The why, what, and how of UX design?
The success of business lies on customer satisfaction and loyalty towards your product.
User experience aims to provide positive experiences that keep users loyal to the product or brand. It involves the design of the entire process by improving the usability, accessibility, and interaction with the product. We have to create a great user experience built upon modern technology and design standards to keep our engagement with the users. If you are not delivering valuable information and valuable experience to your users at every moment, they are going to consider a lot of options in the marketplace. UX design involves the process of acquiring and integrating the product, including aspects of branding, design, usability, and function, which are necessary to sustain in the market.
What is the impact of UX on businesses?
This story is from the May 2019 edition of Indian Management.
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This story is from the May 2019 edition of Indian Management.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
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