Diane Gherson, Senior Vice President - Human Resources, IBM, in an exclusive interaction with People Matters, shares insights on how design thinking has been a game changer for the company, navigating the continuous skills renewal, and future of jobs.
As IBM's Chief Human Resource Officer, Diane Gherson is responsible for the people and culture of IBM's 360,000 person workforce covering 72 countries. During her tenure as CHRO, Diane has redesigned all aspects of the company’s people agenda and management systems to shape a culture of continuous learning, innovation, and agility. She has championed the company’s global adoption of design thinking and agile methods at scale, as an example, driving a company-wide, co-created overhaul of performance management. Under Diane’s leadership in stewarding diversity and inclusion, IBM received the prestigious 2018 Catalyst Award for global efforts to advance diversity and women in business.
With a U.S. patent in the field of predictive analytics, Diane is a leading voice on the topic of reinventing the profession of HR to create consumer-grade experiences for employees, predictive advice for business leaders, and improved productivity for the business. Diane joined IBM in 2002 from consulting firm Willis Towers Watson where she led the global pay and performance management practice.
Innovation has been central to IBM’s HR. How do you foster this culture?
It starts with nurturing a culture of experimentation and encouraging our HR employees to get out of their comfort zones and learn new digital skills and apply them to their work. IBM has adopted agile and design thinking at scale throughout the company, with HR leading the way. It’s been a game changer. The teams are self-directed and empowered, using retrospectives to course-correct when needed.
This story is from the May 2019 edition of People Matters.
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This story is from the May 2019 edition of People Matters.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
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