It is a very true statement that giving great customer service can be a very difficult task but however, it is not impossible. Always treat your customers the way that you would like to be treated in the same situation and you will find the key to giving quality service to your customers.
Great customer service means you are left with happy customers. These kinds of customers will always remain loyal to your company for the rest of their lives and demand that every person they know will patronise your business. They are your best advocates, giving your company the word-of-mouth advertising and buzz you couldn’t buy with a thousand advertisements. These kind of happy customers you have won over don’t just materialise out of thin air as these happy customers are made by happy employees.
So how does one get these happy employees, the kind that would willingly bend over backwards to help a customer? While there might not be a nice, clean formula to handle this kind of situation, there is an easy way going about it by empowering them. You should give your employees the power to take care of the customer and there are very high chances that your employees will go out of their way to do exactly that. If your employees have to track down a manager any time they want to do what everyone involved knows is right the right thing to do, your company’s customer service will never be anything more than mediocre.
Trust people
Esta historia es de la edición January 2017 de The Observer of Management Education.
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Esta historia es de la edición January 2017 de The Observer of Management Education.
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