How Small Businesses Improve Revenues In Tough Times

While many small businesses were able to adapt to lockdown in the short term, new challenges emerged when it came to returning to physical workplaces. Modern workforces, for example, are fragmented, while exposures, health and safety concerns frequently disrupt operations. How do we cope with these and many other related difficulties?

- Jolene Castelyn

To help organisations respond effectively to these uncompromising challenges, we had a research firm gather the data, then we analysed it to explore some of the effects hybrid ways of working have had on small businesses and their people.

Nearly one-quarter (24%) of people say they don’t have the tools they need to deliver the best results for customers or collaborate with their teams. Even more, 27%, consider switching jobs to an employer who offers them the right tools. A major contributing factor is that 48% were forced to use their own technology to keep working during the hard lockdown.

These obviously represent opportunities for companies to keep their people productive and their businesses operational. But we also have a great deal more experience now in the deeper opportunities to cost-effectively improve revenues, productivity, profitability and ultimately business resilience.

Opportunity