What Should Hotel Industry Focus On 2023?

As we all know that hotel industry in limping back to normalcy after the pandemic, it is showing some very positive signs for the future to come. We have some great travel happening with hotel rates going up, with marginal hike in occupancies compared pre pandemic period.

Food & Beverage industry is seeing a big boom and its going to boom even more. A lot of new restaurants and outlets opening every week in different parts of the country. Everyone trying to create something different than the other and customer does not want to repeat the experience. They want to experience something new and different each time. Yesterday, I was seeing some restaurant doing Lava Idly, how unique is that.

In order to be competitive, the business has to be upgrading itself from time to time and stay relevant. I am going to mention a few things which will play a key role for the businesses to shape up better and be profitable.

Technology – Hotels will need to invest in technology in coming time when compared to what they did a few decades ago. With growing digital channels customers expect a prompt response, to give them this experiences the hotels will need to have their CHATbox to assist their guests 24*7. Mobile Apps, Digitised room keys, Self-check in options are some of the options which hotels can us to improve upon the customer experience.

Online Experience – Online experience can be clubbed with technology but it will be better off if this is given a dedicated attention.