Zorem Siami - Personalising Guest Experiences

Spa Manager, Explore Spa at Le Méridien, Mahabaleshwar, Zorem Siami, shares her views on growing wellness in India, staying ahead of competition, brand USP and more

- Shivpriya Bajpai

Getting started

I started my career with Ananda - In the Himalayas and got enrolled to Ananda Institute to learn the finer nuances of this industry. I have worked across the globe with many acclaimed brands and that have added to my holistic learning.

Source of inspiration

I have to be honest here and say, this was not my first preference as an industry to work with. I am a Psychology graduate, who further pursued a course in Hospitality, and ended up with a job at Ananda - In the Himalayas. Post it, I have not looked back.

Staying ahead of competition

I believe that in the service industry there are predominantly two things that work – innovation and personalisation. Both add to the guest experience and that is the only reason for them to keep coming back or be the ambassador of the property.

USP of the spa