<div style="page-break-before: always; page-break-after: always;">Common complaints in the watchdog&#39;s survey included being left on hold, stuck in chatbot loops, or passed from department to department with no resolution.Rocio Concha, policy chief at Which?, said: &quot;Customer service is in a dire state in vital areas and some companies are routinely failing their customers.&quot; &quot;Failings in this area are particularly unacceptable when sky-high energy prices have left families and households struggling to make ends meet.&quot;In Which?&#39;s 2023 customer service survey, 25% said they were unhappy with their most recent experience with their energy provider.Scottish Power came bottom, receiving a satisfaction score of about -13 out of a possible +100 for how long it took to speak to the right person and +3 for getting a proper answer. Ovo Energy scored -7 and respectively, and British +7 Gas +16 and +23.At the opposite end of the table, Octopus Energy scored best, earning +46 for time taken to reach the right person and +55 for reaching a resolution. E.ON was second, with +35 and +25 respectively.Referring to the worst culprits, Ms Concha said: &quot;While many consumers will rightly consider switching, these firms must urgently make improvements so all customers are getting the standard of service and support they need and deserve.&quot;In response, British Gas said it was investing &pound;50million in customer ser vice, while Ovo said the findings were unrepresentative. It added: &quot;Our customer data suggests that 7/10 customers are &#39;very satisfied&#39;.&quot; Scottish Power said: &quot;We don&#39;t recognise the results of this smallsample survey.&quot;

Energy Firms Told To Improve 'Dire State' Of Customer Help

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