George Young, as he was known in John Major's government, pointed out: "When airlines are responsible for delays, they must pay compensation to the passenger and pay for alternative flights, accommodation and food.
"When Nats is responsible for delays, no compensation is payable at all - and, worse, the airlines have to pick up the bill for alternative flights, food and accommodation, which, in this case, was £100m.
"Both Nats and the airlines are commercial companies - Nats had a profit of £150m last year. So is not the differential compensation between Nats, on the one hand, and airlines, on the other, wholly indefensible?"
I followed the debate with interest; not from the airlines' perspective, but from the traveller's point of view. During the delays and cancellations on the bank holiday Monday, passengers immediately faced extreme price rises for alternative transport and for hotels anywhere near airports.
This story is from the September 06, 2023 edition of The Independent.
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This story is from the September 06, 2023 edition of The Independent.
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