A Life-Changing Encounter

Sometimes, you meet someone… and they leave their imprint on your soul…

- Aditya Telidevara

It was an amazing evening with mild showers. The sight of the rain after a scorching summer is a feeling beyond words. Looking deeply at the rain and listening to the sounds of the leaves rustling in the trees, I felt a sense of bliss, a feeling of oneness with nature.

While I was immersing myself in the beauty of the nature around me, suddenly, my phone started ringing. From the display screen I could clearly see that it was a work-related call. With a feeling of mild irritation, I answered the call only to understand that there was a 'medium-priority' technical issue which required my attention. Just as I was about to delegate the work to someone else, an incident from my past flashed in my mind which fuelled me with energy to serve my customer.

Basically, we develop and maintain software applications which we offer as a service to all our customers. We provide services across Information Technology, Business Management, Human Resources, Security, etc. And as per our standard process, we categorise the problems faced by our end customers primarily based on the 'availability of our application', which means, the highest priority would be given to issues where the application is either not available or is down.