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Simplifying work processes, increasing the focus on customers or leveraging business potential &ndash; many car workshops still have room for improvement when it comes to using vehicle data for direct acceptance. SINDRI is an app designed by Continental for mobile devices. The technology company will showcase this smart solution for customer-focused and convenient direct vehicle acceptance at this year&rsquo;s Automechanika. Previously, only a visual inspection with paper and pen was carried out, but SINDRI digitalizes the entire acceptance process and looks deep inside the vehicle. The app receives its data via a compact Vehicle Communication Interface (VCI), which accesses the ECUs via the OBD-II interface. SINDRI makes the data available much faster than conventional methods so that it can be used in parallel with a visual inspection. The workshop employee quickly gets a much more comprehensive picture of the vehicle&rsquo;s overall condition. SINDRI covers over 80 percent of European vehicle fleets. Continental&rsquo;s new direct vehicle acceptance solution is now available in stores, and the corresponding app can be downloaded from the Google Play Store or the Apple App Store.
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Direct vehicle acceptance on an equal footing with the contract workshops 
SINDRI works very simply: plug in the VCI, start the app, and a clear, understandable description of the vehicle's condition appears on the tablet display after a few minutes.&nbsp;SINDRI reads out the control units, decrypts error codes and displays service-relevant information such as the oil level, battery voltage and upcoming inspections.
The advantage: customers can view all the data immediately on site, and upcoming repairs can be discussed and agreed upon. This strengthens trust in the workshop.
SINDRI also supports workshops in their efforts to open up an additional business because the system detects problems, such as a lack of operating fluids, and it indicates service intervals that would not have been noticed during a routine inspection. SINDRI has already shown that this works in practice: During a test day in a Verg&ouml;lst workshop, defects or service entries were found in almost every second vehicle (46 percent), thereby identifying potential additional business - in seven different vehicle brands. Continental's developers are already working on equipping SINDRI with interfaces to the spare parts trade and dealer management systems (DMS) catalogs. This will simplify the workflow even more. The drawing up of customer and spare parts orders can then be done from a single source.
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Reducing errors with an integrated checklist 
Especially practical: Using already integrated interfaces, checklists can be created on the tablet from the collected data, which can later be exported as a PDF. This helps workshops to carry out jobs and document their work with no errors because work steps can be ticked off individually and can't be forgotten. SINDRI also relieves the workshop service team of error-prone work by automatically reading out information such as the vehicle identification number and mileage. The report can also be supplemented with photos taken with the tablet, of previous damage, for instance. This way, the workshop can send identified necessary repairs to the customer straight from the app, by email or by messenger. This can also open up additional business.
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Convince customers and leverage business potential: the digital service tool SINDRI makes it possible

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