"Build businesses on trust, empowerment and empathy"

Capgemini is a global consulting, technology and outsourcing services firm

What was the problem you were grappling with? 

When I took up the new role, I was coming from an external organisation to lead a team that was cohesively built over a decade. In this backdrop, I was entrusted with two key goals—to accelerate the growth trajectory of the overall business and turn around a loss-making line of business (LoB).

Whom did you approach for advice and why?