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ON APRIL 1, T.V. Mohandas Pai was stuck at the Bengaluru airport. The former Infosys CFO and Chairman of Manipal Global Education and Aarin Capital Partners was scheduled to travel to Ahmedabad on a Vistara flight at 10:30 am, but the departure was pushed back to 12 pm. With no prior intimation from the airline, Pai took to social media platform X to vent his frustration: âWhy did they not message the delay? Terrible service, no announcement, no clarity.â Vistara, in its reply, refuted Paiâs claims of not sending out communications, saying it had communicated the delay to the âregistered contact details present on the PNRâ and said that the flight âwas delayed due to operational reasonsâ.
Pai wasnât the only one. Several Vistara passengers travelling in early April found their flights being cancelledâmany at the last minuteâas the airline, which held a 9.8% share of domestic passenger traffic as of March, cancelled dozens of flights. According to estimates, Vistara cancelled 80 flights on April 1, while 190 were delayed. Together, these formed some 75% of the airlineâs average daily flights.
Trouble had been brewing at Vistaraâwhich has a fleet size of around 70 aircraft and flies to 50 destinations, domestic and internationalâsince early March. There were repeated flight cancellations at the airline, a joint venture between the Tata group and Singapore Airlines, which the management blamed on unfavourable weather conditions, traffic congestion and other unforeseen factors. Industry watchers say the key reason came to the fore in end-March: a disagreement over new payment termsâin the run-up to its merger with sister airline Air Indiaâbetween pilots and the management. As pilots went on unplanned leave, the airline had no option but to cancel scheduled flights.
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