Delhi and Mumbai win ACI awards
Cruising Heights|April 2023
Airports Council International (ACI) World, in partnership with travel technology company Amadeus, has announced the winners of this year's Airport Service Quality (ASQ) Awards, recognising the best airports for customer experience worldwide, as selected by passengers. 
Delhi and Mumbai win ACI awards

The ASQ Awards, announced on March 6, recognize the best airports in the world for customer experience.

The Airport Service Quality (ASQ) Awards the world's leading airport customer experience measurement and benchmarking program - recognise the best airports for customer experience worldwide, as selected by passengers. "Compared to other programs in the aviation industry, it is based on live research via surveys gathered at the airport-direct from the traveller rating their satisfaction on the day of travel," ACI World noted.

The survey covered over 30 performance indicators across key elements of the passenger's airport experience such as ease of finding your way, check-in, and shopping and dining offers. "This gives the most complete picture of the passenger experience journey at each airport and provides global benchmarks for the industry," it added, noting that last year, more than half of the world's travellers passed through an ASQ airport.

Esta historia es de la edición April 2023 de Cruising Heights.

Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.

Esta historia es de la edición April 2023 de Cruising Heights.

Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.

MÁS HISTORIAS DE CRUISING HEIGHTSVer todo
Adani Airport Thales Forge Strategic Partnership to Improve Airport Operations and Passenger Experience in India
Cruising Heights

Adani Airport Thales Forge Strategic Partnership to Improve Airport Operations and Passenger Experience in India

Adani Airport Holdings Limited (AAHL), the largest private airport operator in India, and Thales, a global leader in advanced technologies, today announced a strategic partnership to revolutionise AAHL’s international airport operations and passenger experience across the country.

time-read
1 min  |
November 2024
ADVANCING AIR MOBILITY OVERCOMING CHALLENGES, SEIZING OPPORTUNITIES
Cruising Heights

ADVANCING AIR MOBILITY OVERCOMING CHALLENGES, SEIZING OPPORTUNITIES

Advanced Air Mobility (AAM), as analysed by M P RAJASEKHARAN, explores solutions for reducing urban congestion and enhancing access to remote locations through sustainable, automated air transport systems, addressing key challenges and future opportunities in this evolving sector.

time-read
10+ minutos  |
November 2024
ON THE CUSP OF GROWTH
Cruising Heights

ON THE CUSP OF GROWTH

The growth of regional airlines in India will increase the market for regional jetliners.

time-read
10 minutos  |
November 2024
BOEING STRIKE DISRUPTS INDIAN CARRIERS' EXPANSION PLANS
Cruising Heights

BOEING STRIKE DISRUPTS INDIAN CARRIERS' EXPANSION PLANS

The Boeing machinist strike has stalled aircraft deliveries, directly affecting Akasa Air and Air India Express, both of which are now facing delays in their fleet expansion efforts, highlights

time-read
6 minutos  |
November 2024
REGIONAL AIRPORTS MUSHROOMING WITH CHALLENGES GALORE
Cruising Heights

REGIONAL AIRPORTS MUSHROOMING WITH CHALLENGES GALORE

Karnataka's push for regional air connectivity has led to a surge in airport infrastructure, yet many of these airports face challenges like fluctuating demand and limited flight frequencies. While the UDAN scheme has supported growth, the long-term viability of several regional airports remains uncertain, highlights

time-read
8 minutos  |
November 2024
'PHARMACY OF THE WORLD' SUPPLY CHAIN WOES
Cruising Heights

'PHARMACY OF THE WORLD' SUPPLY CHAIN WOES

India's pharmaceutical sector, has achieved remarkable growth, but faces significant supply chain hurdles, including high logistics costs and limited cold chain facilities. Addressing these challenges is essential to sustain its global impact and future expansion, reports

time-read
6 minutos  |
November 2024
BUMPER WINTER AHEAD FOR INDIAN CARRIERS
Cruising Heights

BUMPER WINTER AHEAD FOR INDIAN CARRIERS

The DGCA's winter 2024 schedule approves 25,007 weekly flights, marking growth for Indian carriers, with Air India Express leading in expansion and Vistara set to merge with Air India, analyses

time-read
4 minutos  |
November 2024
AIRPORT ADVANCEMENT
Cruising Heights

AIRPORT ADVANCEMENT

Indian airports are placing a greater emphasis on digitalisation and enhancing their eco-friendly credentials, updates

time-read
8 minutos  |
November 2024
THROTTLING AHEAD
Cruising Heights

THROTTLING AHEAD

The situation with the grounding of Pratt & Whitney GTF engines is now trending downwards, a report

time-read
10 minutos  |
November 2024
Connecting cities to airports HELI-TAXIS ARE OUT, AIR TAXIS ARE IN
Cruising Heights

Connecting cities to airports HELI-TAXIS ARE OUT, AIR TAXIS ARE IN

As heli-taxis falter, electric air taxis promise to transform urban connectivity. Yet, scalability, regulations, and operational challenges must be overcome for them to deliver efficient, affordable city-airport travel, reviews

time-read
8 minutos  |
November 2024