The ASQ Awards, announced on March 6, recognize the best airports in the world for customer experience.
The Airport Service Quality (ASQ) Awards the world's leading airport customer experience measurement and benchmarking program - recognise the best airports for customer experience worldwide, as selected by passengers. "Compared to other programs in the aviation industry, it is based on live research via surveys gathered at the airport-direct from the traveller rating their satisfaction on the day of travel," ACI World noted.
The survey covered over 30 performance indicators across key elements of the passenger's airport experience such as ease of finding your way, check-in, and shopping and dining offers. "This gives the most complete picture of the passenger experience journey at each airport and provides global benchmarks for the industry," it added, noting that last year, more than half of the world's travellers passed through an ASQ airport.
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