Luis Pinheiro is wearing jeans and an open-necked shirt. He is clutching his Royal Portfolio branded travel coffee cup. “It was quite ambitious of founder Liz Biden to go with a no-jacket, no-tie and staff in jeans policy. Other five-star hoteliers at the time were shocked,” he says.
He is general manager of The Royal Portfolio’s Silo Hotel in Cape Town’s V&A Waterfront and this month he will have been there for seven years, making this his longest-running GM position.
With GM roles at other top hotels such as Belmond’s Reid’s Palace in Madeira, Belmond Mount Nelson, The Table Bay and Leeu Estates in Franschhoek on his CV, he knows the luxury hotel business better than most.
“The Bidens invited me to visit the construction site in 2015 and I saw the building with about 1 600 workers on the site. The hotel opened six months before the Zeitz MOCAA [Museum of Contemporary Art Africa] so you can imagine the number of people who wanted to see inside this extraordinary building.
SIX STAFF FOR EACH GUEST
“We only have 28 rooms, and each room costs us R4 000 a night whether occupied or not, and that is not including the salary for our 160 staff. In terms of staff-to-guest ratio, The Silo has more than six staff members per guest. In contrast, many other five-star hotels have only half or one staff member per guest,” says Pinheiro.
The building, designed by UK-based Heatherwick Studio, features ‘pillow’ glass windows that evoke memories of a ship’s lantern. Each room decorated by Biden is a treasure trove of African art, furniture and found objects.
This story is from the 29 September 2023 edition of Farmer's Weekly.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber ? Sign In
This story is from the 29 September 2023 edition of Farmer's Weekly.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Sign In
Review: the Toyota Hilux 2.8GD-6 DC 4×4 GR-Sport III
The third iteration of the Hilux GR-Sport has finally achieved a sense of presence and style befitting its raceinspired branding. But is this the ultimate modern Hilux? Car Magazine takes a closer look.
Why maize prices soar in Kenya and Malawi but not Tanzania
Namhla Landani, an economist at the Centre for Competition, Regulation and Economic Development, University of Johannesburg, and Arthur Khomotso Mahuma, economist and researcher at the Centre for Competition, Regulation and Economic Development, University of Johannesburg, analyse the issue.
Wet carcass syndrome: a scourge in SA sheep farming
Wet carcass syndrome continues to take a huge financial toll on South African sheep farmers. Octavia Avesca Spandiel spoke to two experts about the ongoing genetic research aimed at addressing this issue.
Pollination innovation
Bee-Tech Group is transforming South African agriculture with pollination technologies that boost crop yields and enhance sustainability. Founder Michiel Bruggeman spoke to Octavia Avesca Spandiel.
The valuable addition that makes this farm tick
Owning the value chain provides farmers with far more control over their produce. However, it requires a fine balance between production and ensuring there is a strong and steady market. Lindi Botha visited Rosemary Hill to find out how this essential oil producer leverages hospitality to make the farm viable.
The benefits of recirculating aquaculture systems
A powerful set of attributes has established recirculating aquaculture systems as a cornerstone of global temperate fish farming, writes Leslie Ter Morshuizen, owner of Aquaculture Solutions.
Minister has big plans for emerging and commercial farmers
DA leader and Minister of Agriculture John Steenhuisen spoke to Glenneis Kriel about his priorities for his department over the next five years, including an increased focus on biosecurity.
New study aims to make wheat more disease resistant
A recent international study explains how bread wheat has helped to transform the ancient world on its path to becoming the iconic crop that today helps sustain a global population of eight billion.
Conservation farming and biodiversity boost soil health and sustainability
A recent academic event focused on research into the links between soil biodiversity, soil health and sustainable agriculture
What has led to the unparalleled rice shortage in Japan?
Japan is facing a rice shortage amid concerns about a potential 'megaquake', several typhoons and an annual week-long holiday, which has led to an increase in panic buying.
