"Address Guest Complaints Directly and with Sincerity"
Hotelier India|November 2024
Ronan Fearon - General Manager, JW Marriott Bengaluru Prestige Golfshire Resort & Spa, recommends open communication and genuine connections to enhance the guest experience.
"Address Guest Complaints Directly and with Sincerity"

Ronan Fearon currently serves as the General Manager of JW Marriott Bengaluru Prestige Golfshire Resort & Spa and oversees two additional properties including Mulberry Shades Bengaluru - A Tribute Portfolio resort, and the Moxy Bengaluru Airport Prestige TechCloud. With a tenure exceeding 24 years within the industry and Marriott International, he has assumed various leadership roles across different properties.

A highlight in Fearon's career was the successful launch of the St Regis Brand in Mauritius, marking the first luxury brand introduction in Africa and the Indian Ocean.

An enthusiastic leader, he infuses his teams with energy and sharp focus, emphasizing both financial objectives and qualitative brilliance. He harbors a profound dedication to fostering the growth and development of individuals under his guidance.

Hailing from Ireland, Fearon has embraced life in Bengaluru, India, alongside his wife Kate and their young children. He finds immense joy in exploring the vibrant culture and breathtaking landscapes of India, often indulging in his passions for golf and travel.

What triggered your interest in the hospitality industry?

This story is from the November 2024 edition of Hotelier India.

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This story is from the November 2024 edition of Hotelier India.

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