Thomas Gartland, chairman and CEO pany Montway Auto Transport, makes being a six-time Inc. 5000 honoree sound almost simple. First, you develop a strategy and continually refine it. Next, you get the right people in the right jobs and execute together.
"Inspect what you expect. Manage the execution. When I get up in the morning, I go through a whole set of KPI documents to understand 'What happened yesterday?"" Gartland shares. While the approach is straightforward, every business owner. knows the magic-and the challenge-lies in the execution. Montway's focus on customer service, smart strategy refinements, and clever ideas for driving sales amount to yet another Inc. 5000 honor for the category leader and lay the groundwork for more growth.
Building on a reputation of customer satisfaction
This story is from the November 2024 edition of Inc..
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