Digital life certificate becomes hard task for India's elderly

While digitisation has helped pensioners get life certificates, it still remains a challenge for those who lack digital skills

Sarita Devi, 61, who does not use a smartphone, had a hard time applying for a digital life certificate online. Devi, who uses a feature phone, does not have the facility to download the Aadhar and Jeevan Praman apps essential to get the digital life certificate.

Kishan Kumar, 65, also faced a similar problem at one of the digital life certificate centres in the national capital. Since his son's smartphone is registered with the national pension system, the OTP is generated on his son's number (who currently lives in another city), creating a problem for Kumar to get a digital life certificate.