The regulatory authority observed that whenever a consumer raised any grievance on the Ola app, as part of its 'no-question-asked' refund policy, Ola only provided a coupon code, which could be used for the next ride. However, it did not provide any clear choice to the consumer to opt between a bank account refund or a coupon.
"It was observed that this violates consumer rights and the no-question-asked refund policy cannot mean that the company incentivises people to simply use this facility for taking another ride," stated a release from the Ministry of Consumer Affairs.
This story is from the October 14, 2024 edition of Business Standard.
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This story is from the October 14, 2024 edition of Business Standard.
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