BENGALURU:
This, even as analysts and management are divided on how the technology's rise will impact India's $254-billion IT services industry.
Two years after the launch of ChatGPT ushered GenAI into everyday discussions, US-based Information Services Group (ISG) in a September 2024 report said it expects companies globally to spend 6.5% of their total tech spending on GenAI in 2025.
According to Connecticut-headquartered ISG, in 2024, the most use cases of GenAI were in customer service functions as part of chatbots and BPO (business process outsourcing). This year will be no different.
This story is from the January 01, 2025 edition of Hindustan Times Haryana.
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This story is from the January 01, 2025 edition of Hindustan Times Haryana.
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