He said he was sorry for the disruption caused by the IT system glitch which led to chaotic scenes outside some of the bank's ATMs which involved garda intervention.
Mr O'Grady said the bank's failures fell well&nbsp;below the standards that its customers expect of it.
He added: "Banking is based on reputation and trust.
"We have damaged this with our customers and wider society.&nbsp;"We are working to put things right."
His apology came as it emerged some customers were continuing to experience difficulties arising from the outage.
The Bol chief executive added: "We know we need to do better in future. We continue to invest in our technology to ensure customers have the very best banking services."
Finance Minister Michael McGrath said yesterday there is a need to establish a full account of the outage because there have been "too many such instances in recent years".
Speaking from Kent Station in Cork, Mr McGrath said it was "vital" people have uninterrupted access to banking services.

Bank chief says sorry for ATM free cash glitch

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is the World's largest and fastest growing self-service, cross-platform digital newsstand with over 88 million users since its inception in 2011 and thousands of magazines and newspapers across 40+ categories and 60+ languages. Headquartered in New York, Magzter has its local presence in Amsterdam, London, Mexico City, Chennai, Mumbai, New Delhi, Bengaluru, Singapore, and will soon be expanding to other countries. Founded by global entrepreneurs, Girish Ramdas and Vijay Radhakrishnan in June 2011, Magzter enables magazine and newspaper publishers around the world to create and deliver digital editions of their titles to global consumers.

n. We will also use usage information in order to ensure users adhere to our Terms of Use. For example, a user’s usage information will help us confirm that a user only downloads a magazine or other content a permitted number of times or to a permitted number of devices.

which gives digital readers unlimited access to 9,000+ magazines and newspapers for a monthly subscription price. Magzter also has the largest number of stories in the world with its game-changing ezRead 2.0 feature for its apps, which enables smartphone and small-screen mobile users to enjoy magazine content the way it was meant to be enjoyed, with article text that is easy to read and is accompanied by stunning videos and high resolution photography.

{{magzter}} is the World's largest and fastest growing self-service, cross-platform digital newsstand with over 88 million users since its inception in 2011 and thousands of magazines and newspapers across 40+ categories and 60+ languages. Headquartered in New York, Magzter has its local presence in Amsterdam, London, Mexico City, Chennai, Mumbai, New Delhi, Bengaluru, Singapore, and will soon be expanding to other countries. Founded by global entrepreneurs, Girish Ramdas and Vijay Radhakrishnan in June 2011, Magzter enables magazine and newspaper publishers around the world to create and deliver digital editions of their titles to global consumers.