A video viewed more than 13 million times online appeared to show stars fiddling with their phones and listening to music as a fan called Dylan waved and waited for an autograph as they left a hotel ahead of Sunday's 4-1 defeat at Bournemouth.
Thousands criticised the players' behaviour and club chiefs apologised on their website yesterday.
They said: "Words can't express how sorry we are that the youngster in the video wearing the Leeds kit is not shown more love from the squad."
<img style="width: 100%;" src="https://cdn.magzter.com/1584195096/1683008621/articles/zpOrd-ri11683024600562/3383630162.jpg">
However Dylan's father was "gobsmacked" to see the video and defended the players, saying several said hi, fist-bumped his son and signed autographs.
John Wale, from Southampton, Hants, said: "Dylan had a fantastic day. He was buzzing. He got three autographs. The video just shows the players who didn't say 'hi'.
"We know full well they're under pressure trying to stay in the Premier League."
The club has offered the pair tickets for the Newcastle match on May 13 but John added: "They didn't have to because they've done nothing wrong."
TV pundit Gary Neville said the players should apologise themselves and "speak from the heart".

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