But these claims might be met with more than a raised eyebrow in Merseyside and the North East, where its failing trains have seen the firm put on the naughty step by local leaders in recent months.
The most recent instance has seen Stadler, responsible for getting the Tyne and Wear Metro's troubled trains into service every day, fined more than £1m for under-performance.
As Local Democracy Reporter Dan Holland writes, Metro operator Nexus has hit the company with financial penalties for not having enough carriages in a usable state over the past year.
The rail network has been beset with problems recently, with passengers left frustrated by regular delays and cancellations.
This story is from the February 25, 2024 edition of MEN on Sunday.
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This story is from the February 25, 2024 edition of MEN on Sunday.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Sign In
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