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RBI Governor Urges Banks to Adopt AI
Mint New Delhi
|March 18, 2025
The central bank-regulated entities can leverage artificial intelligence internal controls to address consumer complaints on misselling and aggressive practices, the Reserve Bank of India governor Sanjay Malhotra said on Monday.
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Ninety-five commercial banks in India received over 10 million customer complaints in the 2023-2024 financial year, Malhotra said.
This story is from the March 18, 2025 edition of Mint New Delhi.
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