New boss Rami Baitiéh admitted: "Morrisons went a bit too far with the self-checkout.
"This had the advantage of driving some productivity. However, some shoppers dislike it, mainly when they have a full trolley."
He said an analysis across the company's entire estate found 20 stores that needed to "balance the number of self-checkouts versus the number of tills".
This story is from the August 18, 2024 edition of Sunday Express.
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This story is from the August 18, 2024 edition of Sunday Express.
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