Outside Tshwane House, Sunnyside resident Thumi Mahlangu said she didn't know who her local ward councillor was.
"When we have problems we try to phone the municipality to sort it out," she said.
Mahlangu said there were many issues in her area that were left unreported because they didn't know who to report to.
"We didn't even know about these elections or committees... let's see if it changes anything," she said.
The speaker of council Mncedi Ndzwanana said the committees were established to enhance the communication between the city and residents for the first time in over 10 years.
Elections were conducted over 66 wards across all seven regions in July and attracted 19 981 voters.
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