Q My wife had to come back two days into a one-week holiday due to a family emergency. Can she claim some money back? Mick H A Legally, the airline or holiday company can charge for changing a flight date – but as a gesture of compassion, many holiday companies and airlines will do what they can to allow customers to get home without additional cost. I hope that is what happened; if not, then travel insurance should be able to cover the cost. Next, were a holiday company to curtail a one-week package holiday after a couple of days, naturally you would get most of the cost back from the firm to reflect the lost enjoyment. In this case, though, when ending the holiday early is voluntary – albeit in very difficult personal circumstances – it would not be usual to be offered any kind of recompense. The only situation I can envisage when money might flow back would be if your wife’s accommodation was booked flexibly – ie if a seven-night stay could be cut back to two nights with a partial refund for the unused nights. Failing that, travel insurance may well help. A good policy is likely to have curtailment coverage. For example, with Columbus Direct, if you have to curtail a trip due to the serious illness, severe injury or death of an immediate relative or close business associate, you are entitled to claim “the unused portion of your travel and/or accommodation arrangements which were paid for before your departure from your country of residence”. Naturally, your wife will be asked by the insurance company to provide evidence of the circumstances and payments made.

An emergency cut short our trip - can we get a refund?

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