The survey placed IndiGo at the 103rd spot out of 109 airlines analysed. However, the airline has strongly rejected the findings, questioning the survey's methodology and credibility.
IndiGo stated that the data published in the AirHelp survey does not report the sample size from India, and neither takes into account the methodology or compensation guidelines used by the global aviation industry - casting doubt on its credibility.
This story is from the December 05, 2024 edition of The Morning Standard.
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This story is from the December 05, 2024 edition of The Morning Standard.
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