The civic body is expected to roll out the redesigned public grievance redressal (PGR) portal this week, and has also planned to reach out to PwDs to fill the gaps on challenges faced by them and how accessibility can be improved.
The corporation has three primary channels for the public to register their complaints - the online PGR portal, Namma Chennai app, and 1913 helpline. According to corporation officials, they are designed to be accessible to everyone, keeping in mind varying levels of education of users.
Users with visual impairments pointed out the need to label text boxes on the PGR portal to make navigation easier.
This story is from the August 26, 2024 edition of The New Indian Express.
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This story is from the August 26, 2024 edition of The New Indian Express.
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