Using an artificial intelligence assistant to make it easier to do chores such as planning a family vacation has become a popular approach. But now, things have become a little more complicated. Rather than simply using AI, the decision to be made is: What AI personality do you prefer?
Claude, created by Anthropic and backed by Amazon, operates like an empathetic consultant, exploring family dynamics with questions like "What experiences would bring your family closer together?" or "Let's consider everyone's interests."
ChatGPT assumes the role of an efficient strategist, methodically gathering data through focused queries about "Destination preferences (for example, culture or nature)?" and "Budget range?"
Gemini, meanwhile, leverages the vast user data that Google has on us and immediately suggests personalized itineraries—in my case, proposing "Tokyo, Tel Aviv, Maldives, Bali, and Seoul."
Although these AI models share similar underlying capabilities, their distinct personalities shape how they use and present information.
These different approaches—whether as a reflective collaborator, precise analyst, or personalized recommendation engine—affect the conversation's tone and fundamentally shape user experience and brand loyalty. People will return to the AI model whose personality best matches their problem-solving style.
Users are developing clear preferences, much like they do with human interactions.
Some are drawn to Claude's warm style that often includes ethical considerations and detailed explanations.
Others prefer ChatGPT's more confident approach that gets straight to the point.
Indeed, recent performance benchmarks suggest that leading AI systems are showing closer scores on standardized tasks, but each has its own distinct personality and way of communicating, which affects how people connect with it.
This story is from the December 19, 2024 edition of The Straits Times.
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This story is from the December 19, 2024 edition of The Straits Times.
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