Optus said its services have been restored after a major outage that affected millions of Australians earlier on Wednesday.
The blackout lasted almost 14 hours, The Sydney Morning Herald reported.
“We know that customers rely on our network, which is why the whole team at Optus has been working hard to fix this,” an Optus spokesperson told The Straits Times.
“The network has now been restored, and customers should now be able to be back online.”
Optus’ chief executive Kelly Bayer Rosmarin has apologised for the incident.
In an interview with ABC News, she said the cause was a “technical network issue”.
Ms Rosmarin added that a “thorough, root-cause analysis” would be conducted by the company. It will then provide further details.
“In my 3½ years as the CEO of Optus, we’ve never had an outage of this nature,” ABC News quoted her as saying.
“It’s a very rare occurrence, but unfortunately it does happen. It happens to telcos all around the world. It happens to other telcos in Australia.”
Optus is Australia’s second-largest telecommunications provider.
It has more than 10 million individual customers – about 40 per cent of Australia’s population – and hundreds of thousands of business customers.
Optus is also the Australian unit of Singapore telecoms company Singtel.
In an earlier interview with Melbourne radio station 3AW, Ms Rosmarin said the company has done all it can to provide “excellent service”.
“Nobody works harder to make sure our customers are looked after and trusted. All telcos occasionally have outages, and we hope our customers will understand how hard we’ve been working to restore services as a priority.”
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