SIA resumes normal meal services, 10 weeks after turbulence incident

Meal services on Singapore Airlines (SIA) flights will no longer be suspended automatically when the seat-belt sign lights up, unless pilots deem it necessary.

- Kok Yufeng

The national carrier has reverted to standard in-flight procedures 10 weeks after a man died and dozens were injured on the turbulence-hit Flight SQ321.

An SIA spokesperson told The Straits Times that the airline on Aug 1 ended a safety time-out that was imposed after the turbulence incident on May 21.

This means hot beverages, including soup, will continue to not be served when the seat-belt sign is switched on, but the rest of the meal and drink service can carry on at the discretion of the crew. This was not the case under the tighter rules.

Under the stricter protocols, cabin crew also had to take their seats and fasten their seat belts when the seat-belt sign was lit. Now, the pilots may ask cabin crew to return to their seats and suspend service, where necessary.

The carrier said its pilots will continue to decide whether to suspend or continue with in-flight service, depending on their assessment of weather and operational conditions.

SIA took a more cautious approach to managing turbulence in the air shortly after the SQ321 incident.