With a distinguished career that also spans India and Dubai, Saeid Heidari, Complex General Manager, AI Habtoor City Collection, recognises the intricate and cultural dynamics of both these markets. Embodied in his leadership role is a philosophy shaped by rich experiences and a profound understanding of the hospitality industry. Through a blend of expertise and cultural awareness, Heidari is dedicated to elevating the hospitality experience at AI Habtoor City to unparalleled heights.
Over the course of your thirty years in the hospitality industry, how has your understanding of the term 'hospitality' evolved?
At the onset of my career, I perceived hospitality predominantly as delivering exceptional services and luxury experiences. My focus was on mastering the operational excellence required by prestigious hotels. A progression through my career made me realise that hospitality transcends mere service provision. It is about genuinely understanding and anticipating the needs of our guests, creating an environment that is not only welcoming but also respectful and empathetic. This shift in perspective is deeply ingrained in my leadership approach, where respect, empathy, and accountability are paramount.
In my leadership roles, I see hospitality as a more holistic concept today and my belief is about generosity and empowerment, both towards our guests and our team members. It is not just about the amenities and services we offer but how we make our guests feel truly valued and cared for. My focus has expanded to empowering my team and fostering a culture where they are inspired to learn, grow, and contribute to creating memorable guest experiences.
What makes Hilton Dubai Al Habtoor City unique from the other luxury hotels in Dubai?
This story is from the February 2024 edition of Travel Trade Journal.
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This story is from the February 2024 edition of Travel Trade Journal.
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