Building A Solid Foundation
Commercial Design|February 2017

Shakti Chauhan, country head, IFMS, Reliance Retail, on structuring the company’s FM division

Rashmi Naicker
Building A Solid Foundation

There's no doubt that the last two decades have proven to be revolutionary for the retail industry. The fact that this segment is constantly undergoing metamorphosis, there's little wonder then that as sociopolitical and economic challenges veer, various factors impact the facility management practices and trends in this sector. For facility management professionals, this means bringing to their role a greater sense of creativity and discernment in how their company’s portfolio is organised and managed. Particularly, when the number of sites is in four digits and distributed across vast geography.

For high-street retail giant Reliance Retail, what's paramount is protecting its brand image – the perception of quality and great service is measured not just by hygiene standards but by the complete retail experience of their customers.

Shakti Chauhan, country head for the Integrated Facility Management Systems (IFMS) vertical of Reliance Retail, appears to have struck the balance between these seemingly contrasting factors. Following a seven-year stint with the Indian Air Force, Chauhan has been active in the facility management industry for over 18 years. His experience across sectors ranges from banking and IT to retail. He currently manages a prodigious portfolio of over 4,000 stores and malls across 170 Indian cities with a cumulative area of 29 million sq-ft. His portfolio includes brands such as Reliance Fresh, Reliance Smart, Reliance Mart, Reliance Trends, Reliance Jewels, Reliance Digital, Reliance Mini Dx, Reliance Foot Print, and other franchised global brands like Hamleys, Diesel, Kenneth Cole, Brook Brothers, Steve Madden, Thomas Pink and Super Dry, to name a few.

Bu hikaye Commercial Design dergisinin February 2017 sayısından alınmıştır.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

Bu hikaye Commercial Design dergisinin February 2017 sayısından alınmıştır.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

COMMERCIAL DESIGN DERGISINDEN DAHA FAZLA HIKAYETümünü görüntüle
A PIVOTAL SHIFT TOWARDS A NEW ERA IN GOVERNMENT BUILDING AESTHETICS
Commercial Design

A PIVOTAL SHIFT TOWARDS A NEW ERA IN GOVERNMENT BUILDING AESTHETICS

GPM & Associates transforms a traditional government office into modern, eco-friendly workplace that prioritises employee well-being and sustainable design

time-read
3 dak  |
November 2024
A SQUARE PEG IN A ROUND HOLE
Commercial Design

A SQUARE PEG IN A ROUND HOLE

This office project by Studio Deshi is a masterpiece that seamlessly blends ancient wisdom with contemporary design principles. The innovative approach creates a holistic environment that fosters well-being, productivity, and creativity, setting a new benchmark for the future of office design.

time-read
3 dak  |
November 2024
FOSTERING FUTURE-READY OFFICE
Commercial Design

FOSTERING FUTURE-READY OFFICE

The Smart Office Summit 2024 served as a vital platform for industry leaders to share insights and strategies for navigating the challenges of workplace design and infrastructure maintenance.

time-read
3 dak  |
November 2024
TRANSFORMING WORK ENVIRONMENTS
Commercial Design

TRANSFORMING WORK ENVIRONMENTS

In this conversation, Reema Bhandari, Director at M Moser Associates, explores the intersection of design, sustainability, and employee well-being in creating modern workplaces.

time-read
2 dak  |
November 2024
THE FUTURE OF DIGITAL TWINS IN THE AEC INDUSTRY: NOIN REGIND FROM DESIGN TO OPERATIONS
Commercial Design

THE FUTURE OF DIGITAL TWINS IN THE AEC INDUSTRY: NOIN REGIND FROM DESIGN TO OPERATIONS

Harnessing real-time data and innovative technologies to revolutionise design, enhance operational efficiency, and promote sustainability in the architecture, engineering, and construction sectors

time-read
3 dak  |
November 2024
CRAFTING WORKSPACES THAT INSPIRE AND ADAPT
Commercial Design

CRAFTING WORKSPACES THAT INSPIRE AND ADAPT

Andrea Andreotti, Chief Design Officer at Ultraconfidentiel, discusses how the firm’s bespoke design approach balances functionality and aesthetics, crafting spaces that are both adaptable and inspiring for the modern workplace.

time-read
7 dak  |
November 2024
PATH FINDERS MINDS BEHIND THE BEST WORKSPACES IN INDIA
Commercial Design

PATH FINDERS MINDS BEHIND THE BEST WORKSPACES IN INDIA

In celebration of Commercial Design magazine's 11th anniversary, we are proud to present the \"Minds Behind the Best Workplaces in India\".

time-read
5 dak  |
October 2024
REDEFINING WORKPLACE DESIGN AND SUSTAINABILITY FOR THE FUTURE
Commercial Design

REDEFINING WORKPLACE DESIGN AND SUSTAINABILITY FOR THE FUTURE

The 19th Smart Office Summit, held in New Delhi, explored the future of workplace design, bringing together industry leaders to discuss trends, sustainability, and innovative solutions for next-gen workspaces

time-read
3 dak  |
October 2024
SYNQ.WORK PLANS TO INVEST 60 CR. TO ADD 6 LAKH SQ. FT. OF MANAGED OFFICE SPACES TO ITS PORTFOLIO WITH NEW CENTRES IN BANGALORE, PUNE, AND HYDERABAD
Commercial Design

SYNQ.WORK PLANS TO INVEST 60 CR. TO ADD 6 LAKH SQ. FT. OF MANAGED OFFICE SPACES TO ITS PORTFOLIO WITH NEW CENTRES IN BANGALORE, PUNE, AND HYDERABAD

Synq.work, one of the leading managed office space providers in India has recently made an announcement to expand the current seating capacity from 3200 to 12,000 by adding an additional 8800 seats by December 2025.

time-read
1 min  |
September 2024
TANGIBLE ROI
Commercial Design

TANGIBLE ROI

How to connect your CAFM to obtain tangible ROI

time-read
3 dak  |
September 2024