AI's Role In HR Just Short Of Decision-Making

AI is gaining an all-pervading role. HR functions are increasingly carried out using AI and the whole concept is getting perfected:

Until recently, the primary use of technology in HR management was to improve efficiency and derive cost savings by automating repetitive tasks. This has changed and smarter technologies are helping HR teams to solve critical business challenges, drive exponential performance improvements and even impact larger business outcomes and profitability. Here, artificial intelligence is creating a transition for HR from administrative to strategic to mission-critical. It is a given fact that the next competitive frontier for businesses is employee experience and the future of HR will be centered on this aspect and personalizing engagement.

Technology has helped to provide real-time HR data available for business decisions, yet manual methods still are being used to get the insights from this data. This naturally creates a bottleneck. Here is where AI is poised to step in and extract insights from data and deliver recommendations in real time. It can also eliminate common human biases and inconsistencies in sensitive decision-making. Decisions powered by AI have the potential to be faster at scale and more data-informed, as well as more consistent and unbiased.

AI in HR has limitless opportunities. It has proven roles in at least 5 areas: in recruitment, in HCM, in employee engagement, in employee benefits and in learning and development.

Kishore Poduri, ED & head, Human Resources, DBS Bank India, says today AI is everywhere, and HR is pretty much in the thick of things. “You name it, from chatbots, RPAs, analytics to automation, and HR services is successfully utilizing the full spectrum of available technology,” says he.

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