Babita BP finds that networks and endpoints sometimes get overloaded while running tools and applications
Manoj: What major issues faced by the employees have been eliminated or automated?
Babitha: Due to the pandemic, the focus shifted to automation of the processes. Initially, only few tech-savvy employees worked from home. After one year, more employees have been upskilled.
Ratan Kumar: The branches were working with 50% capacity. But the backend was fully equipped to work from home. Employees faced many glitches and disruptions initially. We are in the process of redesigning our websites, call center workings and digital products.
Deepak: The biggest change was the use of technology for major decision-making. We have ramped up our IT support. Some applications which were allowed only to be used on the intranet are allowed on home PCs now. It is difficult to replicate the physical branch banking for public sector banks.
Ratan Kumar observes that during the lockdown, the branches were working with 50% capacity, but the backend was fully equipped to work from home
Manoj: What kind of support did you take from outside service providers to mitigate the issues?
Reddy: During the first lockdown the challenges ranged from scarcity of hardware to disruption in business continuity to security of the devices. This time the challenge is coming from employees getting infected and managing to keep the business running. To handle unpredictable situations, we are collaborating with vendors to provide IT solutions. With only 15% physical presence, we are able to manage 100% of business.
Manoj: What kind of requests and queries have you been receiving from BFSI companies?
Bu hikaye Banking Frontiers dergisinin June 2021 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber ? Giriş Yap
Bu hikaye Banking Frontiers dergisinin June 2021 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Giriş Yap
Finance gears up for festivities
BFSI companies are charging their online and omnichannel strategies with personalized festive deals this season:
Non-cash transactions can touch a phenomenal level by 2028
Capgemini Research Institute’s World Payments Report 2025 highlights the era of account-to-account an instant payments:
The Confluence of Artificial Intelligence and Cybersecurity: AI as the Game Changer
In an increasingly interconnected world, safeguarding our digital assets has become paramount. Enter the dynamic duo: Cyber security and Artificial Intelligence (AI).
A new trinity in digital lending space
Three platforms in the lending space are poised to change the way lenders offer credit and borrowers access funds in India:
Finance gears up for festivities
BFSI companies are charging their online and omnichannel strategies with personalized festive deals this season:
Small MFI, International Engagements
Mitrata Inclusive Financial Services in the midst of transformation growth
MFIs: Big Impact Big Changes,
Even as MFIs are fueling economic growth for the underprivileged, what is interesting is that they are transforming themselves in areas like HR, technology, funding, leadership, collections, and more. Banking Frontiers presents the initiatives and initiatives at 9 such organizations:
Climate Risk Forum for CROS
Excerpts from a discussion on shaping the future of climate change resilience in India:
Seamless Supply Chain Finance
Deep insights emerge from this fireside chat at NBFC's Tomorrow Conclave.
Star Health sees strong demand from the IT sector
Biju Menon, Chief Business Officer at Star Health Insurance, looks at the evolution of employee health insurance from multiple perspectives: