HR Next for Experiential Economy - An Innovation Perspective

CHROs share their views on employee lifecycle management, challenges and adoption of latest technology in HR management at Finnoviti 2020.

Pratima Thomas, Head - HR, Fino Payments Bank

In the last few years, whenever we go out to our external customers, we collect information in the form of short surveys to gain insights -3 points surveys with a 5-star rating scale. Whenever we try to capture employee data, we come up with lengthy engagement surveys – so we are trying to keep our touch points short and simple for our employees. They come back with short answers and feedbacks and it helps us capture the feedback in real-time. I feel that it is the most important thing while capturing data; it makes our employee experience relevant. We have multiple touchpoints to gather employee experience from the first day of the employee to the last day. The exit survey is kept short and simple and by keeping the last day smooth for the employee, he/she goes out by taking the best experience from the organization.

We at Fino Payment Bank believe in phygital, so we try to keep the same with our internal and external customers and drive the spirit, and our open-door policies follow the same spirit.

We ask our employees about their Aadhaar cards during the recruitment process and if they don’t have, we help them to create one. As we are present in tier 5-6 locations and rural markets, the Aadhaar card becomes the main identity of our employees.

Ruchira Bhardwaja, CHRO, Future Generali India Life Insurance