Resilience, above all else, is proving to be key for these companies right now. There are many challenges the industry is facing in connecting with customers to improve business during the disruption. Even with these struggles, there are ways to earn trust and loyalty through exceptional customer experiences. Here are some tips on how to transform offline processes to digital, better understand your customers, and make communications proactive.
THE FOCUS FOR TRAVEL COMPANIES
Closed borders and mandated safety precautions has transformed everyone’s daily life and temporarily shuttered an industry designed to create memorable experiences. Tourism is the third biggest contributor in Malaysia in 2018, contributing 5.9 percent to the total GDP, according to Statista.
A crucial element for travel companies now is supporting customers worldwide who must rethink and redo their travel plans. Digital has been the fastest way during this emergency.
Consumers are proactively reaching out to call centres and across a variety of digital channels seeking support on how to manage trips. One way is through artificial intelligence. AI can be a critical path to create the right experiences for customers across their journey for assistance.
THE SEA OF CHANGE IN HOSPITALITY AND DINING
Restaurants are expected to pivot from a “dining out” business model to a focus on online orders by tweaking and streamlining their menus to offer food that travels well.
Bu hikaye Business Today Malaysia dergisinin July - August 2020 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber ? Giriş Yap
Bu hikaye Business Today Malaysia dergisinin July - August 2020 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Giriş Yap
Time Aortic Abdominal Aneurysm
The Aortic Abdominal Aneurysm happens when the wall of the blood vessels starts to weaken which forms an Aneurysm that is commonly known as balloon-like dilation.
The Lexus ES 250 Features A New F Sport Variant
The 2022 Lexus ES facelift has arrived in Malaysia- First unveiled at Auto Shanghai 2021 in April this year.
Heading: Try -180°C Therapeutic Treatment Called Cryotherapy To Improve Overall Health
Health has gained a significant attention in this pandemic and being at your best form is a good way to fight the current problems in every aspect of health from fitness, depression, pain management, sports injury, antiageing, weight loss and beauty.
Is It Too Late To Start Investing In Bitcoin?
The noise around Bitcoin has risen sharply in the last month after the world’s most popular cryptocurrency reached its all-time high on 9 November 2021. With all the talk of its price continuing to grow, it is easy to think that it might be too late to start investing in Bitcoin. However, it is not too late and, in fact, Bitcoin adopters are actually early. Bitcoin, and cryptocurrency in general, has received mainstream adoption and looks to be around for years to come.
Smart SBB To Boost Farmers Income
Director-General for the Ministry of Agriculture and Food Industry (MAFI), Azman Mahmood, in a special meet the media session, led the pre-launch briefing of Project Smart Sawah Berskala Besar (Smart SBB) a day before the official launch by his Minister.
Budget 2022 – Seizing The Right Moment
The recent data point suggests Malaysia will stand to benefit from the global recovery.
Power Of Role Model – How The Habits Of Parents And Kids Are Interrelated?
A new global survey, commissioned by Kaspersky, explores the role of healthy digital habits in the family, as well as the effect of parents’ behavior on children and vice versa
Better Late Than Never, But Act Now
The world should now be more aware of likely COVID-19 devastation unless urgently checked. Last week, the World Health Organization (WHO) announced an US$8 billion plan to quickly vaccinate many more people to expedite ending the pandemic.
Accelerates MSMEs Digitalisation Journey
97.2% of businesses in Malaysia are made up of Micro, Small and Medium Enterprises (MSMEs). This important business sector plays a significant role in the Malaysian economy by contributing 38.2% of Malaysia’s Gross Domestic Product (GDP). MSMEs also contributes significantly in providing job opportunities.
Leadership That Can Prevent Toxic Workplaces And High Turnover
“It is our organisation’s mission to create the largest and most productive coworking community in Malaysia & moving forward, South East Asia,”
