Increasingly, inexorably, automation is on the rise at security checkpoints, arrival halls and departure gates in airports across the world. The reason is abundantly clear to anyone who travels with any regularity; screening areas are a constant source of traveler frustration, anxiety and, in too many cases, missed flights.
However technology may be turning the corner for the checkpoint experience. In fact, according to the J.D. Power 2019 North America Customer Airport Satisfaction Study, while overall customer satisfaction with North American airports rose only 1 point last year (primarily due to construction-related aggravation at most major airports), the experience of getting through airport security – a perennial drag on airport satisfaction scores – has improved 5 points.
The study credits the rising score to speedier TSA processing and more widespread adoption of biometric screening technologies that move passengers through security faster. Civil liberties and privacy advocates continue to raise concerns about the amount of data being harvested and what happens to that information. However airlines, airports, technology providers and government authorities argue that strong technical security safeguards are in place and the amount of personally identifiable information used in the facial biometric process is limited.
Regardless, the trend seems set only to grow as a greater number of airports and airlines adopt these tools. Here are some of the latest updates from the field.
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Bu hikaye Business Traveler dergisinin April 2020 sayısından alınmıştır.
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Bu hikaye Business Traveler dergisinin April 2020 sayısından alınmıştır.
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Fast Company - In a partnership with SpaceX, United is rolling out revolutionary high-speed Wi-Fi on all its flights
United has become the first major U.S. airline to announce a groundbreaking partnership with SpaceX to equip more than 1,000 aircraft with Starlink WiFi. Passengers will soon enjoy high-speed, lowlatency Internet service, enabling seamless gate-to-gate connectivity across domestic and international flights.
Special Sauce - Celebrated chef and entrepreneur Giada De Laurentiis shares her Italian heritage through her television shows, restaurants, cruise partnerships and an exclusive line of curated products
Celebrated chef and entrepreneur Giada De Laurentiis shares her Italian heritage through her television shows, restaurants, cruise partnerships and an exclusive line of curated products
The Censoring of Social Media? - Why legislatures continually try to regulate freedom of expression, and what the courts are doing about it
There seems to be bipartisan agreement that everything from teen suicide rates to poor mental health and more is due to social media. The obvious solution, they believe, is to impose government oversight on how such services can be provided. Congress is considering sweeping social media legislation and a number of states have already enacted such laws.
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