Busyness (noun, pronounced biz -n s): the state of having, or being, involved in many activities. That is how Merriam Webster defines the term.
That is how one can best define what Neeraj Govil, Senior VP, Operations – APEC, Marriott International was doing since March 2020, if not before that.
When COVID-19 rocked India’s economy, it jolted the hospitality sector terribly, with many companies still dealing with its aftershocks. Coping with these unprecedented times wasn’t easy, especially since there was no playbook on ways to navigate the crisis.
And that’s when Govil got busy.
For many professionals, COVID-19 was a crisis unlike any they had encountered and it placed tremendous demand on their leadership skills. Suddenly, they were juggling too many balls in the air – keeping the hotels open, keeping the balance sheet in the black and keeping colleagues and owners at ease.
The best way to deal with this, Govil figured, was by empowering his teams, displaying bounded optimism, making pragmatic decisions amid uncertainty, demonstrating empathy and communicating effectively.
When the economy recovered marginally after the first wave, he quickly grasped that if the company had to wait out the pandemic, it needed to realign its existing business practices. Since domestic, especially leisure, travel would lead the way to business revival, it was pertinent to look inwards. A good case in point was the increased focus on localised supply chains to optimise costs, ensure business continuity and also stay green.
Bu hikaye Hotelier India dergisinin August 2021 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber ? Giriş Yap
Bu hikaye Hotelier India dergisinin August 2021 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Giriş Yap
Why Western Couples Are Choosing India For Their Big Day?
Decoding the reason, and how to cater to them...
A Match Made in India
Director General of Tourism Mugdha Sinha's grand vision for wedding tourism...
Tee Off in Style
Hoteliers are giving golfing facilities a boost even as they offer putting greens that make the sport popular.
Bespoke Getaways: What Makes Them Desirable?
Boutique hotels are increasingly becoming the first choice among discerning guests as they provide meaningful breaks.
Blending Tradition with Innovation
The balance of honouring tradition while adding a dash of modern flair is what keeps the culinary scene fresh and exciting...
DON'T THINK, OUTSIDE THE BOX
The oft-quoted maxim, \"Think out of the box!\" does little to encourage creativity or innovation and often is their enemy.
Putting the Wow into Weddings
As hotels become the preferred venue choices for weddings, the industry is certainly shaking things up.
Innovation Is Not an Option but a Necessity
Emphasizing the need for the Indian hospitality sector to innovate and disrupt itself in the current transformative period.
Why Marriott built its GCC in India?
Drew Pinto, Executive Vice President and Chief Revenue & Technology Officer of Marriott International, tells Hotelier India all about finding the best talent in India...
FROM POTENTIAL TO POWERHOUSE
In an exclusive and candid interview with Hotelier India, Gajendra Singh Shekhawat, India's Minister of Culture and Tourism, speaks about how tourism and hospitality will power India's economy by 2047.