During the pandemic, hoteliers realized that the key to brand success was creating unique concepts, especially when it came to dining. Another significant realization was embracing contactless technologies, like digital payments or QR menus.
Today, a Point of Sale (POS) solution has become the de facto standard at checkout areas, whether at the reception counter or F&B outlets. In this article, a hotel owner and a hospitality professional share their distinctive views on how a seamless payment can offer a unified guest experience across multiple sales channels. Moreover, they examine how leveraging frictionless key elements in this payment journey can boost customer engagement levels and provide great conversational experiences, enabling guests to interact with hotel brands the way they love.
With hotels embracing digitalization and frictionless payment over the past couple of years, how can a seamless POS system offer a unified guest experience across multiple sales channels? Sonica Malhotra Kandhari, Joint MD, MBD Group: A POS system allows the hotel to accept payments as it integrates with the existing hotel technology to help smooth business operations. It reduces the time spent in selecting products and payments, and enhances the guest experience as it comes equipped with multiple modes of payment options. With this, the guests can even avail the respective offers on credit cards.
"Leveraging technology can make many jobs more manageable. This explains why restaurant software solutions are desirable, but Pos systems are a must-have.”
Ullas Arora, Operations Manager, Crowne Plaza New Delhi Mayur Vihar Noida.
Bu hikaye Hotelier India dergisinin May 2022 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber ? Giriş Yap
Bu hikaye Hotelier India dergisinin May 2022 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Giriş Yap
Toxicity Derailing You?
A young lady employee in Pune apparently died due to work stress. This elicited a severe backlash. Platforms are abuzz with the urban educated venting about exploitative practices, dealing with stress and a toxic work culture. Looking at this trending topic from a different angle.
The Future of Dining
Here's how to position your restaurant for long-term success.
From Smart Showers to Self-Cleaning Toilets
Innovations in hotel bath fittings are here to Stay...
A Winning Affair
The Hotelier India GM Summit & ESG Awards 2024 (Northern Region) was an evening to remember.
The Celebrity Chef Connection
Hotels are shaking and stirring up their food and beverage offerings by having celebrity chefs showcase their repertoire to serve guests new experiences.
Sleep Like A Baby
As sleep tourism gains ground, the hospitality industry is all set to ensure that guests can make the most of the movement.
Cyber Security in Hospitality
Here's how to protect your guests from digital intruders.
Untouched Trails
Rahul Uppal and Manoj Sihag, Directors, Echor Hotels Pvt Ltd, share their passion for creating travel experiences in offbeat destinations...
From Maldives to India
Stéphane Laguette, Chief Commercial Officer, Atmosphere Core, on his company's next big move: India.
"Fostering meaningful relationships is crucial"
General Manager, Conrad Bengaluru, Digvijay Singh on his management mantras, challenges as a hotel GM, advice to aspiring GMs and more...