SUSTAINING AND ENGAGING THE NEXT GENERATION OF TALENT

Practices like promotion, training, educational support, and giving more responsibilities over time boost attachment and control high retention rates

- NIKHIL SHARMA

The hospitality industry was the first to take a hit when COVID-19 struck. Varying restrictions and social distancing measures paused travel for an unforeseeable future, which pushed hotels to furlough or let go of staff and merge positions to stay afloat in the market.

Due to the uncertainty brought on by the ongoing pandemic, the industry has struggled to maintain or attract talent in the last few years. Hoteliers are now in a transformational period of finding new ways to adapt to the evolving industry to change this reality.

As per a recent employment outlook survey by Manpower Group, though ‘Great Resignation’ had its impact, India has shown the most substantial hiring prospects (close to +49%) in the Asia Pacific region in the last few months. Despite remote working and a post-pandemic hiring frenzy, this growth has made it easier for hospitality workers to switch employment in search of new prospects and a better work-life balance, posing a risk to businesses that rely on personal services. As people are at the heart of hospitality, hoteliers are rising to the hiring challenges, from recruiting fresh talent to keeping the current employees 100% engaged and committed.

The only way to overcome these enduring HR challenges is by coming up with long-term solutions and altering them as per market realities. Here are some strategies that hoteliers can imbue to retain and engage their talent pool.

Rebuilding Trust And Confidence