Technology today is not only changing guest interface but is also defining how hotel developers are planning their buildings, infrastructure, management and staffing requirements
Earlier this year, hundreds of guests at a four-star Austrian hotel, Romantik Seehotel Jaegerwirt, were locked out of their rooms after hackers reportedly breached the hotel’s electronic key system and prevented the system from working. The hotel’s MD paid EUR 1,500 in ransom claiming that since the property was totally booked with 180 guests, he had no other choice and neither the police nor insurance could help a hotelier in this case.
This has put the spotlight on the growing instances of cybercrime. We speak to IT heads and technical heads of hotels to understand how they have enhanced their brand’s systems to safeguard it from these kinds of cyber threats. We also find out how they use tech tools to predict any potential data breach and foil attacks.
In this era of digital transformation, how has the role of an IT head changed? What strategies are you adopting to stay relevant in contemporary times?
Kiran Patel: In this era of rapid digitalisation, the CIO is not only required to monitor the network security or other threats, but also needs to look into new and upcoming threats of digital payments and phishing. With our government aggressively moving towards creating a ‘Digital India’, digital payments need to be secured by adapting to new and upcoming technology at the earliest. If we are going to go digital at such a fast pace, cyber crime cases will rise proportionately. Hence we need to adapt a technology that is phased out over a period of time, which will balance cyber crime in connect to digitalisation. It is better to go on a medium pace to balance a mix of traditional and digital modes of payment.
Bu hikaye Hotelier India dergisinin May 2017 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber ? Giriş Yap
Bu hikaye Hotelier India dergisinin May 2017 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Giriş Yap
The Big Fat Indian Wedding
With a slew of initiatives, hotels are ensuring that the wedding day is special for the couple as well as for the hotel's bottom line.
An Organization Of Rainmakers!!!
Rainmakers are revered for their ability to generate income (rain) for an organization by cracking deals, attracting clients/guests and holding on to them; often, for a lifetime... Revenue generation (rainmaking) is the job of everyone on the team.
Hospitality: A Rewarding Career Awaits
Delving into the roles and responsibilities that professionals in the field of hospitality can undertake in carving a rewarding career.
"India is my first baby!"
Bader Ali Habib, Regional Head of Proximity Markets, Dubai Department of Economy and Tourism, gets candid.
The Essence of Landscape Architecture
Innovative landscaping can enhance the luxury hospitality experience by enriching guest interaction with the natural world.
Teaching the Art of Tea
The first global tea artist from India, teaching the art of making and drinking fine tea, Susmita Das Gupta talks about her mission to make Indian specialty tea reach a global audience.
Feeding Profits
Food and beverage is driving revenues in hospitality in novel ways as hotels innovate with new-age experiences.
Acing the Revenue Game
Hotels are looking at new avenues to generate revenues that go beyond rooms and food.
The Power of Predictive Maintenance
A strategic approach to enable Indian hotels to become leaders in sustainable hospitality.
Shaping a Sustainable FUTURE
To mark the occasion of World Environment Day this month, we find out how the hospitality industry is paving the way for a greener, healthier tomorrow...
