The Art Of Adding A Personal Touch In The Hospitality Industry

Good service in the hotel and restaurant industry is the newest need for even establishments with the best food for generations.

- Amit Tejpal

We often see older restaurants being consistent with their food quality, but more often than not they skimp in even the most basic etiquettes, like refilling the guest’s glass of water upon seeing an empty glass, or escorting a guest to their table.

Without a personal touch hospitality fades to only an eating/sleeping experience, ‘experience’ being the operative word here. Hospitality, especially top class, is only about creating the best experiences for guests. Whilst offering food with gold leafing or caviar, and butlers to pack and unpack luggage are the norm to promote luxury, a personal touch goes a far longer way in leaving a lasting impression and making the guests’ experience a memory of a lifetime. In fact, for most well-traveled tourists or people who frequent fancy restaurants, a personal touch is the only unique thing about their experience.