Select CITYWALK reopened on June 8 with strict SOPs as per government directives to ensure utmost safety, sanitisation and social distancing as required for the post-COVID-19 environment. The mall does not just ensure that visitors have a warm and welcoming retail experience at the shopping centre but has also introduced services to benefit consumers across Delhi-NCR, even if they wish not to visit yet.
As part of the ‘new normal’, it has introduced a suite of services to ensure comfort and convenience to consumers by offering a seamless retail experience. These services offer hasslefree access to products and a process with minimal human interaction.
The new services portfolio offers concierge services for all queries, contactless ordering and home delivery services, personal shopper service, curbside pickup and on the anvil is the introduction of the online shopping guide.
In a candid conversation with Shopping Centre New Bureau, Yogeshwar Sharma, Executive Director & CEO, Select CITYWALK shares how the pandemic has changed shopping centre industry, expectations from the festive season, what the future holds and a lot more.
EXCERPTS FROM THE INTERVIEW:
What steps are you taking to create a safe shopping environment?
As a responsible public space, Select CITYWALK has implemented stringent measures keeping the safety aspect of shoppers across not just its premises, but also at the retail outlets, restaurants, food court and parking spaces. We are undertaking measures complying with the standard operating procedures (SOPs) detailed by the Shopping Centres Association of India (SCAI) and the guidelines by Health Ministry.
Bu hikaye Shopping Centre News dergisinin October 2020 sayısından alınmıştır.
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Bu hikaye Shopping Centre News dergisinin October 2020 sayısından alınmıştır.
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