Restaurant workers stand to benefit from fast food robots.
Many of us have already grown accustomed to seeing self-serve kiosks at fast food restaurants; placing orders on a screen with little to no human interaction. But what about buying lunch from a full-fledged robot, or seeing C-3PO in the back of your local McDonald’s flipping burgers? In restaurants like Creator in San Francisco, this is already a reality.
There is undoubtedly an appeal to the efficiency and convenience of getting your burgers from a robot— Creator sold out tickets for its first two months before opening its doors— but what does it mean for the future of fast food? Once the novelty has worn off, are Americans really ready to forego the casual small talk and friendly advice offered from human interaction for the sake of a quicker, cheaper burger? And will the role of the fast food worker be eliminated completely?
NEW OPPORTUNITIES
The truth is, many fast food robots will simply be used to take over menial, repetitive, and dangerous tasks, thus freeing up human employees to focus on customer experience rather than being hidden in the back getting splashed with grease from the fryers. In restaurants where kiosks are used for ordering, humans are readily on hand to help customers with potential glitches and to guide new users through the ordering process.
One such location is Shake Shack in New York City’s East Village. The fast food spot only accepts cards, and customers order and pay at kiosks or through their smartphones. However, human employees, known as “hospitality champs,” are available to help guide new customers through the process.
Bu hikaye The BOSS Magazine dergisinin September 2018 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber ? Giriş Yap
Bu hikaye The BOSS Magazine dergisinin September 2018 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Giriş Yap
THE SMART MONEY
PROGRAMMABLE PAYMENT S-8— THE FUTURE OF FINANCE 2
WASTE NOT, WANT NOT
MINIMIZING WASTE IN MANUFACTURING
GET YOUR MIND RIGHT
MEDITATION FOR LEADSHIP & CREATIVITY
Trust Your Gut
Personalized nutrition uses in-depth insights to customize diets
MIRROR IMAGINATIONS
RETNKING SUPPLY CHAINS IN THE METAVERSE
Wind IN THEIR SAILS
TASKED WITH CUTTING EMISSIONS RAPIDLY, OCEAN SHIPPERS ARE TURNING TO AN ANCIENT METHOD WITH A MODERN TWIST
Thank you for being a friend
Robot companions help seniors combat Isolation
NEVER WASTE A BREACH
Virginia Tech students are securing the digital world, guided by some of the founders of modern cybersecurity
BALANCING ACT
The largest county in America is going digital. The CIO of California's San Bernardino County shares the challenges and opportunities ahead.
The Next Phase of Work
No longer just a virtual meeting company, Zoom is building a full Al-powered collaboration platform for the future of work