The Rise Of AI
Express Computer|December 2019
From resolving customer queries faster to improving learning outcomes in institutions to designing watches, AI solutions are increasingly being used across a large number of sectors in India. Express Computer presents the views and perspectives of leading CXOs as they share how their organizations are leveraging the full potential of AI
The Rise Of AI

AI is used across the entire customer value chain in HDFC Life

HDFC LIFE, ONE of India’s leading private life insurance companies, has been at the forefront when it comes to technology-based innovations. HDFC Life uses AI across various processes and believes that AI provides strategic competitive advantage to the company. Parvez Mulla, COO, HDFC Life, shares his perspective on the critical role of AI for HDFC Life

By Srikanth RP

What are some of the key processes in which you are using AI?

AI is used across the entire customer value chain in HDFC Life – right from the lead generation stage, where we use computer vision to create a selfie quote to the claims processing stage, where we use machine learning techniques to predict early claims.

We have looked at AI in five categories – Vision AI, Speech AI, Text AI, Machine Learning and cognitive bots.

With computer vision (Vision AI), we have built applications like Face Sense which compares the images of customer visiting our branches for payouts with their KYC submitted at the time of policy issuance. This helps to determine whether they are the same customer, thereby reducing the risk. Age-timer uses generative adversarial networks to help customers visualise how they would look when they age. This nudges them to save for their retirement.

We also have built an inhouse chat bot Etty, which is deployed on WhatsApp and provides 24/7 service to customers. Sentilyzer uses text mining to read customer e-mails and identify the ones who are unlikely to renew their policies.

Our work on Speech AI has enabled us to automate simple renewal calls through our speech bot sVar. We are also able to automate the analysis of calls through Emolyser thereby identifying the ones which result in unsatisfied customers. These calls are further analysed for more details.

Bu hikaye Express Computer dergisinin December 2019 sayısından alınmıştır.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

Bu hikaye Express Computer dergisinin December 2019 sayısından alınmıştır.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

EXPRESS COMPUTER DERGISINDEN DAHA FAZLA HIKAYETümünü görüntüle
How Big Basket Is Leveraging Emerging Tech For Streamlining Delivery
Express Computer

How Big Basket Is Leveraging Emerging Tech For Streamlining Delivery

A perfect combination of focused strategy, market knowhow, customer centricity, and most importantly, the right technology, has led to Big Basket's dominance in online grocery space

time-read
4 dak  |
March 2020
Technology raising the bar in higher education
Express Computer

Technology raising the bar in higher education

From app-based learning to virtual classrooms and from AI to analytics, the higher education industry in India is driven by increasing technology adoption

time-read
3 dak  |
March 2020
Speaking about the EDGE
Express Computer

Speaking about the EDGE

BY ESTABLISHING IT deployments for cloud-based services in edge data centres located in localised areas or communities, IT resources are effectively brought closer to end users and devices

time-read
3 dak  |
March 2020
REDEFINING DATA CENTRES
Express Computer

REDEFINING DATA CENTRES

A look at how some of India's leading organisations are heralding transformational changes in their data centre operations

time-read
5 dak  |
March 2020
Need to define outcomes before making data centre software defined
Express Computer

Need to define outcomes before making data centre software defined

THERE IS A NEED to clearly define the outcomes from adopting the software defined concept; a necessary mechanism to regularly review and revise the outcomes should also be built, says Manoj Gautam, VP - IT Infrastructure Service, Maruti Suzuki India

time-read
4 dak  |
March 2020
ICICI Bank: Unique distinction of a platinum rated green data centre
Express Computer

ICICI Bank: Unique distinction of a platinum rated green data centre

PROVIDING A MAJOR impetus to CII- Indian Green Building Council's (IGBC) efforts in greening of Indian data centres, ICICI Bank Data Centre in Hyderabad has gained the unique distinction of becoming India’s first Platinum rated project under IGBC Green Data Centre Rating System

time-read
3 dak  |
March 2020
Data centre rationalises computing resources at Titan Company
Express Computer

Data centre rationalises computing resources at Titan Company

TITAN HOSTS A complex IT architecture. The data centre team has been trained by the OEMs to run the software-defined infrastructure, says Krishnan Venkateswaran, Chief Digital and Information Officer, Titan Company

time-read
3 dak  |
March 2020
Bajaj Housing Finance goes with 100% cloud architecture
Express Computer

Bajaj Housing Finance goes with 100% cloud architecture

BAJAJ HOUSING FINANCE has moved the entire enterprise IT ecosystem 100 per cent on public cloud, leading to flexible architecture for its business applications, data warehousing and analytics, which is high performing, rapidly scalable and secure

time-read
2 dak  |
March 2020
The top barriers financial institutions face in their race to digital transformation
Express Computer

The top barriers financial institutions face in their race to digital transformation

WHY ARE DIGITAL business transformations failing to deliver value? Low double digit percentage of IT leaders have seen sustained performance improvement from transformation efforts, and are successful at sustaining change

time-read
5 dak  |
April 2020
Mercedes-Benz banks on digital initiatives for competitive advantage
Express Computer

Mercedes-Benz banks on digital initiatives for competitive advantage

MERCEDES BELIEVES THAT CONNECTED, Autonomous, Shared and Services, Electric (CASE)are the four concepts that will shape the future of driving. While design has been a fancy for Mercedes, tech and IT is as significant. And if touch controls seem too tedious to operate then the company now brings out gesture control

time-read
3 dak  |
April 2020