To serve people with better patient care, Omni hospital has adopted right mixture of latest technological advancements and innovative practices. It was one of the earliest hospitals to deploy a Net Promoter Score based paperless patient feedback system in India. With its calibrated approach, the hospital has maintained a balance between quality and affordability, says Dr Aloke Mullick, Group CEO, Omni Hospitals, in conversation with Elets News Network (ENN).
Q What’s the guiding principle of Omni Hospitals? How would you summarise its contribution in boosting patient care?
The core vision of Omni Hospitals is to provide corporate level tertiary care to patients. Its objective is to cater patients with empathy and make patient avail finest medical facilities at affordable prices. That is the key differentiator between Omni and other multispeciality corporate hospitals.
Q How distinctly placed is Omni Hospitals? Shed some light upon your services like emergency care, ortho oncology etc.
We leverage our core strength of providing high quality care at very reasonable prices in clean corporate ambience facilities.
Despite facing huge peer group competition and lowering service prices, we managed significant growth in terms of profit in 2018. It was due to stringent cost saving strategies.
We were one of the earliest hospitals to deploy a Net Promoter Score based paperless patient feedback system in India. This has given us a wealth of actionable information, helping us to achieve greater levels of patient satisfaction. Some of our units have a Google satisfaction score in excess of 4.5 out of 5.0, an industry rarity!
Bu hikaye eHEALTH dergisinin April 2019 / Volume 14 - Issue 4 sayısından alınmıştır.
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Bu hikaye eHEALTH dergisinin April 2019 / Volume 14 - Issue 4 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Giriş Yap
Preventing The Spread Of Coronavirus From Contaminated Medical Devices
Highly contagious novel Coronavirus first reported in China’s Wuhan city has sent shockwaves worldwide with scientists working on vaccines to contain the virus.
Patients' Privacy & Data Threat In Digital Era
With healthcare service providers leveraging various digital tools, connected devices, and automated processes to bolster patient care, data privacy and security have emerged as major threat nowadays. As large amount of data is exchanged at various levels especially in form of EHR, and other clinical information, personal data of patients remain at stake which needs to be preserved from prying eyes of cyber attackers. Mukul Kumar Mishra of Elets news Network (ENN) explores various facets of data security, associated challenges and possible way out.
TeleHealth—Powerful Tool to Achieve Universal Healthcare & Holistic Wellness
Telehealth has emerged as a viable tool for healthcare providers to improve accessibility, provide remote care, and helping governments in achieving Universal Healthcare, writes Vikram Thaploo, CEO – TeleHealth, Apollo Hospitals Enterprises Limited, for Elets News Network (ENN).
‘Personalized Attention is at Core of Our Patient Care Philosophy'
Continental Hospitals is a NABH-JCI accredited multi-speciality quaternary care hospital with a capacity of 750 beds. With the state-of-the-art facilities, advanced medical equipment combined with the latest technology, the hospital ensures utmost comfort and safety to patients, says Dr Rahul Medakkar, CEO, Continental Hospitals, in conversation with Mukul Kumar Mishra of Elets news Network (ENN).
‘Enabling Hospitals to Unleash Full Potential of Caregiving'
DayToDay is a care management company that provides platform to clinicians to extend their reach beyond hospital walls and deliver world-class care to patients in the comfort of their homes, says Prem Sharma, CEO & Founder, DayToDay, in conversation with Gopi Krishna Arora and Mukul Kumar Mishra of Elets News Network (ENN).
Future & Importance of Clinical Analytics
Clinical analytics is poised to become an essential tool that makes use of real-time medical data to generate insights, take decisions, predict outcomes, and decrease costs by enabling early interventions for potential clinical complications, writes Abdullah Saleem, Group, CIO, Omni Hospitals for Elets News Network (ENN).
Role of Emerging Technology in Building Smart Hospitals
In the wake of huge patients’ expectations pertaining to quick service, less waiting time and hassle free comprehensive experience, smart hospitals hold a huge significance today. With cutting-edge technologies like AI and ML, these hospitals are automating and optimizing various processes to ensure best care to masses, writes Dr Mervin Leo, COO, Aware Gleneagles Global Hospitals, L B Nagar, Hyderabad for Elets News Network (ENN).
AIIMS — Adopting Several Reforms to Bring Quantum Leap in Patient Care
All India Institute of Medical Science (AIIMS), Delhi, one of the premier medical institutes across country, has come of age delivering accessible and quality services to masses. With new OPD block, several reforms, and optimizing various processes, and the Institute is set to transform delivery of healthcare services, says Subhsish Panda, Deputy Director, AIIMS, in conversation with Nisha Samant & Mukul Kumar Mishra of Elets news Network (ENN).
‘1.5 lakh Sub Centres to be Converted into Wellness Centres by 2022'
Health is the biggest wealth one could ever have. Human health is priceless.
‘Accountablity, Management & Strategy Key to Bolster Patient Care'
Accountability and work management coupled with robust strategy can do away major issues affecting the delivery of healthcare in Uttar Pradesh, said Atul Garg, Minister of State, Medical, Health & Family Welfare, Mother and Child Welfare,
